Michelle Murrain's brief on open source NPO CRM

My friend and colleague Michelle Murrain wrote a great overview of the open source nonprofit CRM space as well as the benefits and drawbacks of open source vs. proprietary and desktop vs. SaaS approaches.  As a CiviCRM dev, I pretty much agree with everything she had to say, especially the love-hate relationship.  In the past five years, though, as the software has improved so quickly, I've gone much more toward the "love" side.  :-)